How Can We Help?
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For Agents
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For Homeowners
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What is the purpose of Mortgage Monitor for agents?
Mortgage Monitor (MM) helps agents identify refinance and switch opportunities, initiate conversations around mortgage protection and insurance, and stay connected with clients through automated insights and monthly updates
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How does Mortgage Monitor help agents manage deals?
It syncs deals from Filogix, Finmo, Scarlett, and Velocity into one dashboard.Agents can track all active and past deals, view client engagement, and manage subscriptions without manual imports once API access is granted
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Why can't I see some of my past or funded deals?
There are several reasons why deals may not appear:
- Different Firm Code: Deals funded under your previous brokerage's Firm Code won't automatically transfer. Your former brokerage must sign a Brokerage Data Consent agreement to allow us to access that data.
- Copied Deals: If you used the copy feature in Filogix or Scarlett, the deals may have been assigned new deal numbers that aren't recognized under your current Firm Code.
- Missing Consent or Access: Your current brokerage must sign the required Brokerage Data Consent. For Finmo/Velocity users, an Office/Team API key is required.
- Referral Fee Status: For Scarlett deals, referral fees must be paid for them to appear. Your Principal Broker may need to give extra consent for Filogix, Finmo, or Velocity deals.
- Manual Entry Option: If consent from your previous brokerage isn't possible, you can manually add those deals using the Add Mortgage feature.
Please reach out to [email protected] for the Brokerage Data Consent form. Once all requirements are met, it may take up to a week for your deals to populate.
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Do I need to manually enter mortgage details?
No! If you're using Scarlett or have provided us with API access to your origination platform(s), your details will sync automatically.
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If more than one agent is working on a deal, will it appear in both agents' admin panels?
The deal will only appear in the submission agent's admin panel. However, the other agent can manually add it to their panel if needed.
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Can I override incorrect mortgage data?
Yes. Both agents and homeowners can override data directly in Mortgage Monitor to ensure accuracy.
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Can I use multiple origination platforms?
Yes. Mortgage Monitor integrates with multiple origination platforms like Filogix, Finmo, Scarlett, and Velocity and consolidates deal data into one dashboard. Once you grant API access, your client deals will sync—no manual imports needed. You can easily track and manage all your active and past deals from multiple platforms in a single, organized dashboard
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What happens if the AVM (Automated Valuation Model) can't find a match?
Mortgage Monitor will suggest up to 10 similar addresses. If issues persist, contact [email protected]
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What does this error mean: "Monthly emails will not be sent to subscribers because Home Valuations could not be found"?
This means an AVM wasn't available for that property. We send missing data to our provider each month, so check back next month to see if it's resolved.
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Can we choose to send emails manually or automatically based on the AVM confidence level? For example, I only want to send emails when the confidence level is high, and avoid sending when it's low or medium.
At this time, email delivery is designed to occur automatically and isn't restricted based on the AVM confidence level. While we understand the desire to control communication based on a single data point, it's important to note that the property report offers much more than just an updated price estimate. It provides valuable insights your clients may still appreciate, even if the AVM confidence is lower. Automatically excluding these reports based solely on confidence level could result in missed opportunities to keep your clients informed and engaged.
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Can I override incorrect mortgage data in Mortgage Monitor?
Yes. Both agents and homeowners can override mortgage data if they have more accurate information than what's currently in the system. This ensures clients receive the most relevant insights.
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What should I do if Mortgage Monitor's valuation seems inaccurate?
If the AVM seems inaccurate, you can update the property value manually or wait for the system to refresh. Monthly feedback is sent to the provider to enhance accuracy.
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What is the 5-year fixed rate shown in emails?
Mortgage Monitor reflects the most competitive 0–80% Loan-to-Value refinance rate available as the "5-Year Refinance Rates as low as."
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What are Subscriptions in Mortgage Monitor?
Subscriptions refer to clients enrolled to receive monthly updates. These include property valuations, mortgage insights, and refinance opportunities. Agents can manage who receives updates.
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How do I subscribe a client?
- Log in to Mortgage Monitor
- Go to "Mortgages"
- Select the client
- Scroll to "Borrowers" and click "Subscribe"
- Clients will then begin receiving monthly updates automatically
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Can I preview what the client sees?
Yes. On the mortgage details page, scroll down to the Subscriber section and click the eye icon next to the subscriber's name to view their report.
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My name is not appearing at the bottom of the Mortgage Monitor email template that goes to my clients when subscribed. How do I get this corrected?
Please contact [email protected] to report this issue and request a correction. The support team can verify your profile details and ensure your name is properly included in the automated email signature.
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Can I customize the Mortgage Monitor email template or use my own branding?
No, not at this time. MM includes your name, title, brokerage, license number, email, and phone number are automatically included as the sender's signature. Full customization isn't available, but your key details are front and center.
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How accurate are the averages shown in the dashboard?
All averages are based on your own deal data. If recent deals are missing, the averages may appear off.
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Is Mortgage Monitor included in the Network Access Fee?
Yes, you have access to the Professional Plan features with your Network Access Fee, which includes up to 100 subscribers. Upgrades beyond that cap are in development
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What if I don't see any data in my dashboard?
You will need to contact [email protected] to authorize the API connection before upgrading to a paid plan to see your data
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What happens after I sign up?
You'll automatically be on the free plan, where you can explore the tool but won't be able to subscribe clients until you upgrade to a paid plan. Once upgraded and data is synced, you can begin enrolling clients
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Why should I use Mortgage Monitor?
Mortgage Monitor (MM) gives you a clear, up-to-date picture of your mortgage and home value. It helps you stay informed about your equity, interest savings opportunities, and when it might be a good time to refinance or renew. You'll receive monthly updates with personalized insights, so you can make smarter financial decisions with confidence.
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How does Mortgage Monitor keep my mortgage information accurate and useful?
Your mortgage agent uses Mortgage Monitor to securely sync your mortgage details from trusted systems they already work with, which means your information stays current without you needing to do anything. You'll get a personalized dashboard and monthly reports that reflect your real mortgage situation—so you always know where you stand and what your options are.
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How do I sign up for an account?
You can register your email on mortgagemonitor.ca to generate a report and your agent will also receive access through their brokerage.
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Can I change my registered email?
At this time, you'll need to continue using the email you originally signed up with. This helps keep your property data correctly linked. If you need to view your report again on another device, just re-enter that email on the home page.
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How do I link my mortgage to my account?
If your mortgage was set up by an agent using Mortgage Monitor, it should already be linked to your account. If not, you can sign up by generating a report using your email address on mortgagemonitor.ca. Once you enter your property details, the system will try to match your mortgage automatically. If it doesn't, you can manually add your mortgage information to get started.
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What information should I be filling in?
You should enter as much as possible, the more details you provide (like your mortgage balance, interest rate, and property address), the more accurate and helpful your insights will be. This helps the system generate personalized charts, projections, and recommendations to support your financial decisions.
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Can I track multiple mortgages in my account?
Yes! If you own more than one property, you can add each one to your account. Each mortgage will appear separately, and you'll receive updates and insights for each property.
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Can I share my mortgage information with someone else (e.g., spouse or financial advisor)?
Yes, you can bookmark your personalized Homeowner Report and share that link with people you trust, as it contains sensitive financial information.
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Can I override incorrect mortgage data in Mortgage Monitor?
Yes. Both agents and homeowners can override mortgage data if they have more accurate information than what's currently in the system. This ensures clients receive the most relevant insights.
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Where does the mortgage information come from?
Mortgage Monitor pulls data from brokerage records and trusted external sources to ensure your mortgage details are accurate and up to date.
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How often is my mortgage information updated?
Updates can occur automatically based on brokerage data imports and be updated.
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How often is my property valuation information updated?
Valuations are refreshed monthly after your address is entered, using market data and automated valuation models.
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How is my property value estimated?
Property values are calculated using market data and valuation models, but may not reflect real-time appraisal values.
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How do I receive my monthly mortgage digest?
It's automatically sent to your registered email each month. Make sure to check your spam folder if you don't see it in your inbox!
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What is Refinancing and how can it save you money?
Refinancing means replacing your current mortgage with a new one, often with a different interest rate, term, or lender. It can save you money in several ways:
- Lower interest rates: If today's rates are lower than when you first signed, refinancing can reduce your monthly payments and total interest over the life of your mortgage.
- Debt consolidation: You can combine higher-interest debts (like credit cards or loans) into your mortgage at a much lower rate.
- Shortening your amortization: By adjusting your payments, you may be able to pay off your mortgage faster and save thousands in interest.
- Improved flexibility: Switching to a mortgage with friendlier prepayment privileges or different payment schedules can help you save long-term.
Keep in mind: refinancing sometimes involves penalties, legal fees, or appraisal costs—so you'll want to weigh these against potential savings.
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How can you use the equity in your home to upgrade or invest?
Equity is the difference between your home's current value and the remaining mortgage balance. Many Canadian homeowners tap into their equity for:
- Home upgrades or renovations: Using a Home Equity Line of Credit (HELOC) or refinance, you can fund get access to your home's equity.
- Investment opportunities: You may use equity to purchase a rental property, invest in a business, or other long-term investments.
- Debt management: Equity can help consolidate high-interest debt into a lower-rate loan.
Tip: Using equity can be powerful, but it's important to ensure new debt is manageable and that investments or renovations add real value.
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Why is it important to review your mortgage often?
Your mortgage isn't something to "set and forget." Reviewing it regularly ensures you're not missing opportunities or exposing yourself to risks:
- Market changes: Interest rates, home values, and mortgage products shift frequently. A review helps you adapt.
- Life changes: New job, growing family, or approaching retirement? Your mortgage strategy should evolve with your goals.
- Equity opportunities: Reviewing helps you track how much equity you've built and whether you could put it to better use.
- Renewal preparation: Lenders don't always offer the best rate at renewal—reviewing early gives you time to shop around
Bottom line: reviewing your mortgage at least once a year keeps you in control, ensures you're paying the least interest possible, and aligns your mortgage with your financial plan.
Still need help?
Don't hesitate to contact us about any question you might be interested in
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