How Can We Help?
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Account & Access
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Mortgage & Property
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Notifications & Reports
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For Agents
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For Homeowners
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How do I sign up for an account?
If you're a Homeowner, you can sign up through your mortgage agent or register yourself on our website. Agents receive access through their brokerage.
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I forgot my password. How can I reset it?
Homeowners do not have a password, their verified email is sufficient for access.
Agents can click the "Forgot Password" link in the Agent Portal page and follow the instructions to reset the password via email. -
Can I change my registered email?
No, you should continue using the email you originally signed up with.
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Where does the mortgage information come from?
Mortgage data is imported from brokerage records and external sources to ensure accuracy.
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How often is my mortgage information updated?
Updates can occur automatically based on brokerage data imports and be updated.
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How often is my property valuation information updated?
Updates occur initially when your address is provided then on a monthly basis afterwards.
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How is my property value estimated?
Property values are calculated using market data and valuation models, but may not reflect real-time appraisal values.
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Can I update my mortgage details manually?
Homeowners and Agents can override any mortgage data if they have more accurate information than exists in our system.
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How do I receive my monthly mortgage digest?
Your digest is sent automatically to your registered email.
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Can I customize what's included in my mortgage digest?
Currently, the digest includes key mortgage details and property value estimates, but future updates may allow customization.
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My monthly digest email is missing. What should I do?
Check your spam folder first. If it's not there, please contact our support below.
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Can I opt out of notifications?
Yes, you can click unsubscribe at any time at the bottom of our emails.
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My name is not appearing at the bottom of the Mortgage Monitor email template that goes to my clients when subscribed. How do I get this corrected?
Contact service@centum.ca to correct the email template if an error or issue is found.
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The Property address is not displayed in the Confirm Address popup window. How do I get it added?
Contact service@centum.ca to request an address be added.
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If there is more than one agent working on a deal will it appear in both agents admin panels?
It will only appear on the submission agents admin panel, but the other agent can add it manually.
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What is the purpose of Mortgage Monitor?
- For Clients: Mortgage Monitor helps clients maximize equity, minimize interest costs, and secure their financial future.
- For Agents: It provides insights into refinance opportunities, transfer switch opportunities, and opportunities related to mortgage protection and property insurance.
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I had deals at a prior brokerage with a different Firm Code. Why can’t I see those deals in Mortgage Monitor?
Agents can only see funded deals through CENTUM or they must be added manually.
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Can I access my past deals individually without my prior brokerage’s consent?
You will not have access to the deals in Mortgage Monitor regardless as they were not funded through CENTUM.
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What happens if I completed a deal copy process on platforms like Filogix or Scarlett?
If the deal code is original or new, they won’t show in Mortgage Monitor.
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How can I include past deals in Mortgage Monitor if I can't get data consent from my prior brokerage?
You can manually add those past deals using the "Add Mortgage" feature in Mortgage Monitor, allowing them to be visible and tracked within the system.
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Can I customize the content of the Mortgage Monitor email template?
No, Mortgage Monitor does not currently support customization of the email template. It is not intended to replace your CRM or email marketing platform.
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Am I able to add my own branding to Mortgage Monitor?
Your name, title, brokerage, license number, email, and phone number are automatically populated as the signature and sender of the Mortgage Monitor email.
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What happens if the Automatic Valuation Model (AVM) is unavailable?
If the AVM is unavailable, Mortgage Monitor will provide up to 10 address options that may match the property. This ensures the system can continue to provide relevant information. If you encounter an error, please contact service@centum.ca.
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What 5-year fixed rate is displayed in the monthly email?
Mortgage Monitor currently displays the best available 0-80% Loan-to-Value (LTV) channel rate as "5-Year Refinance Rates as low as."
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What if the lender or mortgage information on a deal is incorrect?
You can edit the mortgage loan data in the source origination platform (e.g., Filogix Expert, Scarlett, Finmo, etc.). Once updated, please allow 24 hours for changes to appear in Mortgage Monitor. Alternatively, you can use the "edit" function in Mortgage Monitor.
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Why are my funded deals not showing?
By default, all deals originated in Scarlett and with referral fees paid should show in Mortgage Monitor. In some cases, your Brokerage Owner/Principal Broker may need to provide additional data consent for Filogix, Finmo, Velocity, etc. or– it could also be the email address in the deal origination system is not the same as the email CENTUM has on file and therefore the deals will not display in Mortgage Monitor.
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What can I do about this error: "Monthly emails will not be sent to subscribers because Home Valuations could not be found"?
Sometimes, an instant AVM may not be available. Each month, we submit a list of missing AVMs to our data provider for updates. Please check again after one month.
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How do I get my previous brokerage to sign the "Brokerage Data Consent"?
Contact your prior brokerage and request that they sign the "Brokerage Data Consent" agreement, which authorizes Centum Financial Group Inc. to access their mortgage deal data so you can view your prior deals in Mortgage Monitor.
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I don’t see any deals in my Mortgage Monitor account, or I’m denied access when trying to log in. What should I do?
- Confirm that your brokerage is subscribed to the necessary Network Access Fee (NAF).
- Ensure your brokerage has signed the "Brokerage Data Consent" (required only for Filogix and Scarlett; Finmo requires an Office/Team API key).
- If both of these steps are completed, please allow up to a week for your deals to appear, as this process is dependent on the mortgage origination platform API.
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Can we choose to send emails manually or automatically based on the AVM confidence level? For example, I only want to send emails when the confidence level is high, and avoid sending when it’s low or medium.
At this time, email delivery is designed to occur automatically and isn't restricted based on the AVM confidence level. While we understand the desire to control communication based on a single data point, it's important to note that the property report offers much more than just an updated price estimate. It provides valuable insights your clients may still appreciate, even if the AVM confidence is lower. Automatically excluding these reports based solely on confidence level could result in missed opportunities to keep your clients informed and engaged.
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How do I link my mortgage to my account?
If your mortgage was imported by an agent, it should already be linked. If you do not have an agent, please sign up with your email on the front page to begin your process.
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What information should I be filling in?
As much as you you want to fill in! The more information you provide, the more accurate our charts and projections will be to help your with your decisions.
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Can I track multiple mortgages in my account?
Yes, if you have multiple properties, they will appear under your account.
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Can I share my mortgage information with someone else (e.g., spouse or financial advisor)?
You can share the link to your Homeowner Report, but be sure to only share it with those you trust.
Still need help?
Don't hesitate to contact us about any question you might be interested in
Contact Support